Customer Care Representative.
We are seeking out an enthusiastic Customer Services Representative to enroll in our pleasant crew at European Ria Headquarters in Alcobendas, Madrid. In this role, you’ll offer facts to our clients approximately their transactions and remedy standard queries they will have.
Responsibilities
Your main responsibilities will include but will not be limited to:
- Assisting retailers or very last clients (senders or beneficiaries of cash transfers) through phone and e mail to remedy their questions and complaints;
- Reviewing and correcting facts of incorrectly processed transactions;
- Maintaining regular verbal exchange with the correspondent (paying agent withinside the usa of sending destination) through phone or e mail so one can remedy client complaints;
- Collaborating with accounting branch to reconcile and stability the refunds of cancelled transactions.
Qualifications
- We would require you to have a minimal schooling of finished excessive faculty or college. We can even appearance for:
- Good know-how of MS Office and Internet Explorer;
- At least one year´s paintings revel in in client offerings or a name middle position;
- An extra language;
- Strong client orientation skills;
- Excellent communications skills (each oral and written);
- Attention to detail;
- Good teamworking approach; and
- Ability to paintings bendy schedules.
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