Dimensions
a) Cards sales annual volumes: Penetration rate of 25%
b) Key Customers: Main players in various sectors
c) Area: National
d) Reporting Staff: 2
Principal Accountabilities
- Establish, track, and meet specific sales goals for both new and current clients, and take responsibility for the total customer performance (margin, growth, named customer CVP, customer churn, and trade debtor target),
- Contribute to surpassing team goals by prospecting and fostering the expansion of current clients,
- Take responsibility for your own growth and set up suitable training to meet predetermined development objectives and enhance your own and the reporting team’s competencies.
- To help the sales team address difficult issues across functions, establish and maintain positive working relationships and contacts with the service providers at the right levels.
- Manage the Service Level Agreement with Cards supplier and other key stakeholders
Ensure work within agreed authority levels with credit management, pricing, and debt to ensure that there is minimum risk to the Company
- Execute the card and payment marketing strategy as developed and approved by the Central Marketing team.
- Make ensuring that all customer interactions are appropriately documented in the relevant systems.
- Build trusting connections with important clients and outside parties.
- Make sure that consumers are receiving the necessary level of service at the most reasonable price.
- Be accountable for proactive HSE issues that could affect the team, the office, or the customer settings, and make sure that you follow stringent health and safety regulations while setting an example.
- The Regional Cards and Payment Manager oversees card and payment projects, including seamless customer service, and reports the portfolio’s progress to the direct supervisor every month.
Manage the relationship with the payment partner and enhance customer loyalty in order to increase sales volume and customer retention rates on our websites, in close collaboration with the MARKETING and RETAIL departments.
Key Challenges
- Pilot various projects related to Payment: Shellcard project, bank partnership, Payment, Loyalty..
- Ensure 25% + penetration of cards& payments in retail sales
- Grow key sectors as defined by management; namely the CRT (Commercial Road Transport) sector
- Understand/Manage relationship between the CRT bulk and CRT card interface
- Manage and grow team
Competencies required
- The Streamline Sell To Business Customer Sales Competency Framework serves as the foundation for the competency requirements.
- Selling and Bargaining: Proficiency Produces Outcomes: Proficiency Development and Coaching: Ability
- Collaborating and Forming Teams: Ability Mastery of Customer Relationship Management Market Knowledge: Proficiency
- Value Proposition for Customers: Proficiency
- Retail Economics: Proficiency in managing credit and debt Retail HSSE requirements: Develop Your CVP Skills: Understanding
- Solutions for payments: expertise
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