What you will be doing:
- Provide users with first-rate technical help by phone, email, chat, or in person, accurately and quickly identifying and fixing hardware, software, and network problems.
- To ensure accurate and current records of support operations and interactions, use ticketing systems to record and monitor support requests, issues, and resolutions.
- Investigate and fix technical problems with computers, laptops, printers, mobile devices, operating systems, business apps, and productivity tools.
- Help with the creation, modification, and deactivation of user accounts, password resets, and access authorization management.
- To independently fix basic technical issues, adhere to normal operating procedures and troubleshooting guidelines.
- For more complicated issues, escalate them to senior technical support professionals or IT teams for additional investigation and resolution.
- Provide basic technical training and assistance to users on software applications, system usage, and best practices to enhance their productivity and efficiency.
- Stay up-to-date with company policies, procedures, and technologies to ensure accurate and effective communication with users and compliance with IT policies and standards.
- Collaborate with other IT teams and departments to share knowledge, escalate issues, and contribute to the continuous improvement of IT support services and processes.
What we are looking for:
- Higher education in IT or a related field
- a minimum of one year’s experience working in technical assistance for computers;
- strong technical understanding of networks (TCP/IP), hardware, and operating systems (Windows, Mac, and Linux);
- outstanding communication abilities and a preference for interacting with end users;
- familiarity with the Endpoint, Microsoft, Okta, and Google Workspace systems;
- strong interpersonal abilities and a preference for cooperation;
- Ability to work independently and collaboratively in a fast-paced, dynamic environment, managing multiple tasks and priorities effectively.
- Strong attention to detail and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently and accurately.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
- Proficiency in English, both written and verbal, clearly and accurately
Pour postuler à cette offre d’emploi veuillez visiter job-boards.eu.greenhouse.io.
