Emirates are hiring Customer sales & service agent I

Customer sales & service agent I – senegal

Job Purpose

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.

Job Outline 

• Ensure the very best general of customer support is furnished to Emirates clients, offer them with information on Emirates fares and actively problem on line tickets and promote associated merchandise with the aid of using figuring out consumer wishes thru rapport building, actively looking for income possibilities and selling all Emirates associated merchandise.
• Ensure set provider exceptional tiers are finished for all consumer interactions
• Issue Emirates tickets to clients making sure that each one important airline regulations and policies are included and that the consumer request is met so as to offer them with extraordinary provider. Highlight to clients the applicable necessities masking their adventure consisting of passport, visa & fitness necessities and different information consisting of check-in area and time.
• Actively decorate Emirates sales profits with the aid of using presenting alternatives to consumer on all services and products consisting of Skywards membership, DBB, Dubai stopovers, lodge bookings and upgraded fares.
• Keep abreast of Emirates Group information and updates to make sure applicable expert and organisation requirements are maintained.  

Retail Office only

• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
• Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities.
• Fulfil Emirates online queries and other complex activities such as medical cases and special services.

Qualifications & Experience

• Commercial/Sales.Other : Educated to at least GCSE or O Level standard or equivalent. 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.
  Knowledge/skills: PC based skills to operate Windows package including Microsoft Word/Excel/ E-mail.
  Other languages besides English: As some Contact Centres deal with multi – lingual calls, fluency in a required language will be advantageous.

Please note that you must have the right to live and work in Senegal.

Salary & Benefits

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

Pour postuler, veuillez cliquer sur ce lien : www.emiratesgroupcareers.com.