Ria Money Transfer hiring Customer Care.
Ria Money Transfer is the world’s second largest money transfer company and a division of European listed company Euronet Worldwide (Nasdaq: EEFT). RIA is a global leader in remittances and a recognized benchmark for both quality and reliability of public services.
We are looking for a passionate Customer Service Professional to join our dedicated team. Such professionals work closely with other team members to answer questions, handle complaints, and resolve issues with products and services in a courteous manner in order to provide excellent service to our customers. Must be professional.
Our customer service professionals can handle a high volume of incoming calls, outgoing calls, or both, and aim to provide each customer with a positive experience. Our customer service experts listen to you to understand the reason for your call, address your questions and complaints, and provide an accurate and efficient response. Alignment with our company culture, values and policies.
A customer care expert’s primary goal is to provide a superior experience for their customers.
Responsibilities
- Respond to or call customers to learn about and address needs, complaints or other issues related to products and services.
- Respond to callers efficiently and accurately, explain practical solutions, and make customers feel supported and valued.
- Actively listen to callers, confirm or clarify information, and dismiss angry customers when necessary.
- Build lasting relationships with clients and other team members based on trust and trust.
- Use software, databases, scripts and tools appropriately.
- Understand and strive to meet or exceed departmental standards while providing excellent and consistent customer service.
- Sell and recommend products and services that better meet the needs of our customers.
Qualification
- Abitur or equivalent. Higher education or experience may be preferred. Outstanding Customer Service,
- Active Listening, Verbal and Written Communication Skills, Professional Telephone Answering.
- Understanding of company products, services and policies.
- Must have computer knowledge and writing skills.
- Ability to ask inquisitive questions and defuse tense situations.
- Good time management and decision making skills.
- Adaptability and responsibility to build a career within the company.
- Knowledge of multiple languages may be desirable. Plan availability.
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