Valiantys are hiring a Support Team Leader (Remote in Africa)

About Valiantys

Valiantys is the main international consulting and offerings organization devoted to Atlassian. We boost up enterprise transformation through digitising methods and modernising teamwork, the use of the high-quality Agile techniques and tools. Our Atlassian technical information is unheard of and we assist our clients throughout the whole spectrum in their tasks on the ones platforms. Because teamwork calls for extra than simply tools, we assist them bridge the distance among their packages and strategic practices which includes SAFe and ITIL. Over the ultimate 15 years, we’ve helped in extra of 5,000 clients to attain their preferred enterprise results at a discounted time to value, thru stepped forward crew collaboration.

Things you’ll be working on 

• Deliver technical assistance to the 24/7 support team
• Identify knowledge weaknesses
• Solution customer’s L1 issues that cannot be resolved in a timely manner
• Improve tools and processes in collaboration with Support Managers
• Drive Root-Cause Analysis
• Assist manager for onboarding for new local team members
• Contribute to CVE analysis

Main Activities

• Deliver technical help to the aid crew whilst it`s requested via way of means of managers or the crew.
• Deal with important and complicated tickets that can’t be resolved in a well timed manner
• Report facts on a month-to-month basis
• Coordinate root-purpose evaluation and answers on the subject of complicated problems primarily based totally on SLA commitment
• Guarantee problems` clean strolling and resolutions.
• Interface among the crew and the customer`s VTA (Valiantys Technical Ambassador) or a nearby consultant
• Contact customer with excessive stage problems as a way to talk development updates, movement plans and determination details
• Provide remarks approximately control problems or suggestions

What you need to be successful

• Atlassian software suite (Jira, Confluence, Bamboo, Bitbucket …)
• Database (MySQL, PostgreSQL, SQL Server …)
• Network & System Administration
• Script writing in Linux Environment
• Programming (Java, Javascript, Groovy)

and you are :

• A Team Player
• Adaptable
• A Customer focused
• Autonomous
• Organised
• Proactive

Why you should apply? 

• People are our largest asset and we paintings difficult to make certain Valiantys isn’t simplest a first rate location to paintings, however additionally gives a platform so one can grow.
• Ownership: You can have a totally sturdy impact at the Talent Acquisition method and could have possession of your territory
• Training: We offer the time and finances that will help you grow.
• Flexibility: We apprehend lifestyles is set stability and we offer flexibility and guide that will help you gain your lifestyles goals.
• Salary & blessings: We praise our human beings properly for his or her difficult paintings, plus we’ve got an notable blessings package.
• Health insurance
• Financial participation to your net subscription
• Home-Office Program
• International paintings surroundings and a multicultural team
• Fun sports and get-togethers with the team, unfastened coffee, and tea, due to the fact it`s usually welcomed!

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