UNICEF are hiring a Information Communication Technology Assistant

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

For every child,   

The essential challenge of UNICEF is to sell the rights of each baby, everywhere, in the whole thing the organisation does — in programs, in advocacy and in operations. The fairness strategy, emphasizing the maximum deprived and excluded youngsters and families, interprets this dedication to youngsters`s rights into action. 

For UNICEF, fairness approach that each one youngsters have an possibility to survive, expand and attain their complete capability, with out discrimination, bias or favoritism. To the diploma that any baby has an unequal hazard in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. 

There is developing proof that making an investment withinside the health, schooling and safety of a society`s maximum deprived citizens — addressing inequity — now no longer simplest will provide all youngsters the possibility to satisfy their capability however will also cause sustained boom and balance of countries. 

This is why the focal point on fairness is so vital. It quickens development closer to figuring out the human rights of all youngsters, that is the time-honored mandate of UNICEF, as mentioned via way of means of the Convention at the Rights of the Child, whilst additionally helping the equitable improvement of nations.

ICT Assistant at this stage carry out a complete variety of procedural sports in guide of ICT to make certain powerful communications with customer departments/divisions/workplaces and green provision of guide to different ICT staff. He/she contributes to the advent of virtual transformation equipment in collaboration with the Technology for Development Team (T4D) (SharePoint Portal, cell apps, internet utility and SharePoint portal

How can you make a difference? 

ICT Assistant are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

• Providing first-stage guide that consists of receiving, processing and logging carrier requests.
• Assist with handling lifecycle of ICT incidents assigned to him/her in carrier control tool.
• Help in conferencing with ICT and audiovisual system as and while requested.
• Assist growing and assigning paintings orders.
• Assist withinside the preservation and updating files (digital and paper) and inner databases, the preservation of ICT inventory, manuals and different documentation. This may also require the incumbent to lift, move, mount, or shop system and the improvement of Business utility equipment the usage of PowerBI, PowerApps, SharePoint or equivalents equipment.

To qualify as an advocate for every child you will have…

Education

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience

• A minimal of 5 years of sensible paintings revel in in statistics technology, requiring systematic strategies of troubleshooting and trouble fixing is required;
• Experience in presenting help to customers on IT merchandise and services, and use of programs and diagnostic equipment is required;
• Practical revel in in presenting technical and enterprise Customer Support and Services is required;
• Practical revel in and operating know-how of diverse pc systems and programs is required;
• Experience withinside the following equipment might be incredibly appreciated: PowerBI, PowerApps, SharePoint or equal equipment.

Language Requirements

Fluency in French and working knowledge of English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)

During the recruitment process, we check applicants following the competency framework. Familiarize your self with our competency framework and its specific levels: competency framework right here.

Remarks

UNICEF`s energetic dedication in the direction of variety and inclusion is vital to supply the satisfactory effects for children. For this function, eligible and appropriate d ladies are advocated to apply.

UNICEF appointments are concern to scientific clearance.  Issuance of a visa through the host us of a of the obligation station, if you want to be facilitated through UNICEF, is needed for IP positions. Appointments also are concern to inoculation (vaccination) necessities, consisting of towards SARS-CoV-2 (Covid). Should you be decided on for a function with UNICEF, you both have to be inoculated as required or acquire a scientific exemption from the applicable branch of the UN. Otherwise, the choice could be cancelled.

All decided on applicants will go through rigorous reference and heritage assessments and could be anticipated to stick to those requirements and principles. Background assessments will consist of the verification of educational credential(s) and employment history. Selected applicants can be required to offer extra statistics to behavior a heritage check.

Government personnel which can be taken into consideration for employment with UNICEF are usually required to renounce from their authorities earlier than taking over an undertaking with UNICEF. 

They reserve the proper to withdraw a proposal of appointment, with out compensation, if a visa or scientific clearance isn’t always obtained, or important inoculation necessities aren’t met, inside an inexpensive duration for any reason.

Only shortlisted applicants could be contacted and boost to the following level of the choice process.

Deadline: 11 Jun 2024 Greenwich Standard Time.

Pour postuler, veuillez cliquer sur ce lien : jobs.unicef.org.